VeryWell Casino Privacy Policy
This notice describes the categories of personal information VeryWell Casino handles, the grounds on which we rely, and the choices open to you. It is written for players resident in the United Kingdom and should be read alongside our terms of service.
Information we gather
Registration supplies your full name, date of birth, residential address, email address, and a contact number. Where verification obligations apply we additionally hold copies of identity documents, proof of address, and — for payment source checks — redacted banking or card statements.
Operating the platform generates technical records: IP address and approximate location derived from it, device type, browser fingerprint, operating system, referral source, and timestamped page interactions. These arrive automatically rather than through anything you type.
Gameplay itself produces wagering history, deposit and withdrawal ledgers, bonus participation, and any limits or exclusions you have configured. Correspondence with our support desk, including live chat transcripts and recorded calls, is retained as part of the account file.
Why we hold it and on what basis
Contractual necessity covers account creation, wager settlement, and payment processing — without this information the service cannot be delivered. Legal obligation covers anti-money-laundering checks, age verification, sanctions screening, and the retention periods imposed by financial and gambling regulation.
Legitimate interest supports fraud detection, collusion and bonus-abuse analysis, platform security, and aggregate reporting used to decide which games to license. Where we rely on this ground you may object, and we will weigh your objection against the interest concerned.
Consent governs marketing only. Email, SMS, and push offers are sent solely to players who have opted in, and withdrawal of that consent is honoured within seventy-two hours across every channel.
Disclosure and international transfer
Game content providers receive session identifiers so that play can be rendered and settled; they do not receive your name or contact details. Payment institutions receive the minimum needed to route a transaction, and identity-verification bureaux receive submitted documents for the duration of the check.
Regulators, law enforcement, and financial-crime authorities receive information where a lawful request or reporting duty compels disclosure. We do not sell personal information to advertising brokers or data resellers under any arrangement.
Certain processors operate outside the United Kingdom. Transfers are made under the UK International Data Transfer Agreement or an adequacy decision, and the recipient is bound by contractual terms restricting onward use.
Storage periods and your entitlements
Account and transaction records are kept for the period required by applicable anti-money-laundering rules following closure, after which they are deleted or irreversibly anonymised. Self-exclusion registrations persist for the full term regardless of any deletion request, because honouring the exclusion depends on the record surviving.
You may request a copy of your data, correction of inaccuracies, erasure where no overriding obligation applies, restriction of processing during a dispute, and portability of information you supplied to us. Requests are answered within one calendar month and we will confirm your identity before releasing anything.
Where you consider your rights inadequately addressed, a complaint may be lodged with the Information Commissioner's Office in the United Kingdom. Approaching us first is not mandatory, though it is usually the faster route to a fix.
Cookies and tracking
Strictly necessary cookies maintain your logged-in session, apply security tokens, and remember limit settings between visits. These cannot be disabled without breaking core functionality.
Analytics and preference cookies are optional and controlled through the consent banner presented on your first visit. That choice can be revisited at any time from the footer of any page, and declining has no effect on your ability to play.
Where to take a complaint
- VeryWell Casino Data Protection contact — written requests concerning access, correction, or erasure
- Account support desk — available from the logged-in dashboard for routine questions about stored information
- Information Commissioner's Office (ICO) — the supervisory authority for data protection complaints in the United Kingdom